A message from Anne Milograno, Customer Service Manager

Welcome from the Customer Service Department at the Mohawk Valley Water Authority. We are here to answer any questions you have about your bills, help you understand your usage, and provide information on service disruptions within our system. We also assist with payments, walk you through signing up for online account access, and send out our crews when you need them. We are your neighbors and fellow customers and make it our business to treat all our customers fairly and professionally.

We strive to make interactions with staff easy and transparent. We offer information on a variety of water topics from how to conserve water to how to transfer or end your service. Information regarding service disruptions and changes in our system that may affect you is published daily. Our rates, fees, financial reports, water quality reports, and televised board meetings are all available for customers and the public to review.

We are continuing to remodel our website to improve the customer’s experience, from reading meters to seamless e-billing and payments. Customers can pay online or by phone through the automated phone system. We recently launched a new partnership with Biller IQ and offer the option to make automatic recurring payments for “full pay on due date,” as well as other options. We encourage you to establish an online account and select your payment option today!

Communication is our highest priority, and we constantly strive to improve response time. Click the “Contact Us” link at the bottom of our main web page or email us at info@mvwa.us. Messages sent to info@mvwa.us after hours are answered on the next business day. Calls to our Customer Service call center are answered from 8:30am-4pm Monday – Friday, and then by our answering service outside of those hours. Service disruptions in your area are posted on our home page on our website and can be sent to you directly through Water Alerts via text or a call. You can sign up for Water Alerts, a free service, through our website.

We also can be found on social media outlets - Facebook, LinkedIn, or X (@mv_water). Please do not hesitate to call, e-mail, or message us whenever you need assistance. We are ready to help.

Anne Milograno