Customer Service

Customer Service is available:

Monday - Friday from 8:30 AM to 4:30 PM

Can be reached by calling (315) 792-0301

Use our contact form or email us. Please include the premise address or account number when emailing. Your message will be returned during normal business hours.

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The account information contained within this web site is generated from computerized records maintained by the Mohawk Valley Water Authority (MVWA) and certain information is deemed to be public information. While every effort is made to assure the data is accurate and current, it must be accepted and used by the recipient with the understanding that no warranties, expressed or implied, concerning the accuracy, reliability or suitability of this data have been made. MVWA, its agents and employees assume no liability whatsoever associated with the use or misuse of the data contained herein.