Customer Service

• Welcome
• Payment Locations
• Property Search
• FAQ Services
• Money Saving Tips
• Home Equity Landlord Protection (H.E.L.P.)
• Did You Know
• Cold Weather Concerns
• NYS Low Income Household Water Assistance Program (LIHWAP)

Customer Service is available:

Monday - Friday from 8:30 AM to 4:30 PM

Can be reached by calling (315) 792-0301

Use our contact form or email us. Please include the premise address or account number when emailing. Your message will be returned during normal business hours.

Did You Know

Some Facts About Water Use and Your Water Bill

• Leaks are one of the main reasons for water waste. A dripping faucet or a leaking toilet can result in a substantial increase in your water bill. Get them repaired as soon as possible.
• You can reduce the time it takes to post your water bill payment to your account by enclosing your payment stub with your payment.
• The MVWA is not responsible for the mail, so be sure to send in your payment 4 – 5 business days before the due date, in order to avoid additional charges.
• Some automatic payment services provided by your banking institutions are mailed to us by check. Your payment is posted the day we receive that check.