Customer Service

Customer Service is available:

Monday - Friday from 8:30 AM to 4:30 PM

Can be reached by calling (315) 792-0301

Use our contact form or email us. Please include the premise address or account number when emailing. Your message will be returned during normal business hours.


Thank you for visiting our Customer Service Department page!

Please note our office is located on the third floor of City Hall, and we are accepting walk-ins during normal business hours. If you wish to have translation assistance during your visit, or while calling, please request an interpreter.

Due to Covid, City Hall and our office requires mask be worn regardless of vaccination status and social distance is also required.