Customer Service

Customer Service is available:

Monday - Friday from 8:30 AM to 4:30 PM

Can be reached by calling (315) 792-0301

Use our contact form or email us. Please include the premise address or account number when emailing. Your message will be returned during normal business hours.


Thank you for visiting our Customer Service Department page!

Please note our office is located on the third floor of City Hall, and we are accepting walk-ins during normal business hours.

  • Translation assistance is available through Language Line; please request interpreter if required
  • Payments can be made on the first floor at the KIOSK or at the City Cashier Window
  • Residential billing is done quarterly
  • Due to COVID, City Hall and our office requires mask be worn regardless of vaccination status and social distance is also required.