Customer Service
Customer Service is available:
Monday - Friday from 8:30 AM to 4:30 PM
Can be reached by calling (315) 792-0301
Use our contact form or email us.
Please include the premise address or account number when emailing.
Your message will be returned during normal business hours.
Terms and Conditions
Welcome to Mohawk Valley Water Authority or MVWA. We are pleased to offer our customers web access to account information and online bill payment. Please take a moment to familiarize yourself with our bill payment policies. By clicking either, the payment site or account information site you are accepting agreement with these policies.
User policy
By utilizing this web site, you agree to this policy and legal notice. If you do not agree with the terms set forth, please contact MVWA Customer Service at 315-792-0301 to have your account disabled for web access.
Site availability
MVWA is pleased to provide online payment service. While it is our intent to provide access to this service around the clock, there will be unannounced maintenance periods when the site will not be available. Please plan accordingly so as not to incur a late charge on your account.
Privacy
It is MVWA’s strict policy not to share account information with third parties for the purpose of marketing or telemarketing.
Security
MVWA uses encryption technology and SSL (secure socket layer) to protect your transaction security. The address of every page in the MVWA Customer Service Web Site should begin with “https.”
About MVWA
MVWA maintains its principal office at 1 Kennedy Plaza, Utica, New York, with a Post Office address for payments at MVWA C/O Bank of Utica, PO Box 6081, Utica NY 13504. Our office hours are 8:30 am – 4:30 pm, Monday through Friday.
Customer Service 315-792-0301. Emails can be sent to info@mvwa.us. Our website is www.mvwa.us.