We currently accept payments of Cash (KIOSK only), Checks, Money Order, Debit/Credit Cards and E-checks.

Pay by Mail

Mohawk Valley Water Authority
c/o Bank of Utica
PO Box 6081
Utica, NY 13502

Pay by Phone

Our customer service department is available Monday - Friday from 8:30 AM to 4:30 PM to accept Debit/Credit Card Payments and E-checks by phone at (315) 792-0301 .

Pay Online

Log into your account by going to and enter your name and password in the fields located on the left navigation bar under Payments and select the Sign-on button.

If you have not set up your online account, please use the register button to set up your account.

While logged in, consider registering your account to receive water alert text messages, automatic recurring payments, and/or sign up for electronic billing.

Pay in Person

City of Utica: Parkway Drugs:
1 Kennedy Plaza, Utica, N.Y 13502 1526 Albany Street, Utica, N.Y 13501
KIOSK - 1st Floor 865 French Road, Utica, N.Y 13502
Customer Service - 3rd Floor 350 Leland Avenue, Utica, N.Y 13502
Hours: 8:30 AM to 4:15 PM Monday - Friday Hours: 9:00 AM to 5:00 PM Monday - Friday / 9:00 AM to 12:00 PM Saturday