Customer Service

Customer Service is available:

Monday - Friday from 8:30 AM to 4:30 PM

Can be reached by calling (315) 792-0301

Use our contact form or email us. Please include the premise address or account number when emailing. Your message will be returned during normal business hours.

Payment Locations

Pay by Mail

Mohawk Valley Water Authority
c/o Bank of Utica
PO Box 6081
Utica, NY 13504

Pay by Phone

Our customer service department is available Monday - Friday from 8:30 AM to 4:30 PM to accept Debit/Credit Card Payments by phone at (315) 792-0301.

Pay Online

Log into your account by selecting the Sign-In button on the menu bar. If you have not set up your account, please select the Register link on My Account to set up your account. Payment Instructions

While online, consider registering your account to receive water alert text messages, automatic recurring payments, and/or sign up for electronic billing.

Pay in Person

City of Utica:
1 Kennedy Plaza, Utica, N.Y 13502
KIOSK - 1st Floor
City Cashier Window- 1st Floor
Customer Service - 3rd Floor (questions only)
Hours: 8:30 AM to 4:15 PM Monday - Friday

Parkway Drugs:
1526 Albany Street, Utica, N.Y 13501
865 French Road, Utica, N.Y 13502
350 Leland Avenue, Utica, N.Y 13502
Hours: 9:00 AM to 5:00 PM Monday - Friday
9:00 AM to 12:00 PM Saturday