We currently accept payments of Cash (KIOSK only), Checks, Money Order, Debit/Credit Cards and E-checks.

Mohawk Valley Water Authority
c/o Bank of Utica
PO Box 6081
Utica, NY 13502

Our customer service department is available Monday - Friday from 8:30 AM to 4:30 PM to accept Debit/Credit Card Payments and E-checks by phone at (315) 792-0301 .

Log into your account by going to and enter your name and password in the fields located on the left navigation bar under Payments and select the Sign-on button.

If you have not set up your online account, please use the register button to set up your account.

While logged in, consider registering your account to receive water alert text messages, automatic recurring payments, and/or sign up for electronic billing.

City of Utica
1 Kennedy Plaza, Utica, N.Y 13502
Hours: 8:30 AM to 4:15 PM Monday - Friday

  • KIOSK - 1st Floor
  • Customer Service - 3rd Floor

Parkway Drugs:

  • 1526 Albany Street, Utica, N.Y 13501
  • 865 French Road, Utica, N.Y 13502
  • 350 Leland Avenue, Utica, N.Y 13502

Hours: 9:00 AM to 5:00 PM Monday - Friday / 9:00 AM to 12:00 PM Saturday

Our customer service department is available:

Monday - Friday from 8:30 AM to 4:30 PM and can be reached by calling (315) 792-0301