The Mohawk Valley Water Authority (MVWA) is reassuring the public that the drinking water supply is safe. The production of filtered, purified drinking water will continue uninterrupted and unaffected by the current state of emergency related to the Covid19 virus. Scientific research conducted by federal and international agencies indicates our current disinfection process and chlorine dosage is effective at preventing the spread of this virus through drinking water.
However, the MVWA offices at Utica City Hall will be closed to visitors effective immediately. Emergency services and routine system repairs and maintenance will remain operational.
Until further notice, the following changes in services are effective immediately:
- Customer questions regarding water bills will be handled by telephone only at (315) 792-0301.
Customers can continue to pay water bills online at www.mvwa.us, by mail using the return
envelope provided, Bank of Utica Kiosk, Parkway Drugs, or by telephone at the above number.
- Appointment Scheduling - Please see Announcements.
7/16/2020: We are now making appointments to schedule on-site work, such as a meter repair or replacement, plumbing inspections, etc. For scheduling, please contact our Customer Service Department at (315) 792-0301 for pre-screening.
- Contractors and engineers needing to complete applications, permits, or plan approvals
should contact the MVWA engineering department directly at (315) 792-0320.
The Mohawk Valley Water Authority is committed to providing safe and reliable drinking water
and will maintain strict vigilance in monitoring and safeguarding the public water supply.
The Mohawk Valley Water Authority is a regional agency that provides drinking water to
approximately 128,000 customers throughout 18 municipalities in Oneida and Herkimer
Counties. Contact the MVWA at (315) 792-0301.
PLANNED SERVICE DISRUPTION: WHITESTOWN - Clinton Street and Cresthill Drive Area, Wednesday 9/9/2020 (9/4/20)
APPOINTMENT SCHEDULING (7/16/20)
MVWA LIMITED LAB SERVICES (6/26/20)
RESUMING WATER AFTER PAUSE (5/13/20)
MVWA KIOSK - NEW LOCATION AT BANK OF UTICA, 222 GENESEE STREET (3/25/20)
CORONA VIRUS FAST FACTS (3/16/20)